FAQ

An eSIM is a great option for travelers who want to avoid expensive roaming charges.

Instead of relying on roaming plans, you can use an eSIM to purchase data packages at much more affordable prices.

For example, if you are planning a trip to Turkey, Egypt, Indonesia, Tunisia, Thailand, Moldova, Great Britain or any other non-EU country, roaming charges can reach up to €30 per MB , depending on your phone operator and destination

With WeReload, you can get data bundles for those countries starting at €4 per 1GB data bundle .

WeReload offers eSIMs with coverage in over 190 countries worldwide, including:

Europe: All EU countries plus Switzerland, Norway, Iceland, Liechtenstein

North America: United States, Canada, Mexico

South America: All countries

Asia: All East and Southeast Asian countries plus Japan, South Korea, Taiwan, Hong Kong, Macau

Africa: All Southern and Eastern African countries plus Morocco, Tunisia, Egypt

Oceania: Australia, New Zealand

Purchasing a WeReload data package is quick and easy:

Install the WeReload app.
Select the country you are traveling to.
Choose the data package that suits your needs.
Fill in the payment details .
You will receive a QR code or an eSIM installation file by email.

Installing and activating a WeReload eSIM is simple and quick

Scan the QR code received by email or when completing the order
Follow the on-screen instructions to install install the eSIM
Activate the new eSIM gifted in the destination country
From the eSIM settings, activate the DataRoaming option

You can contact WeReload support in several ways:

By email: support@wereload.com
Via live chat: on the WeReload website
By phone or WhatsApp: +40 742 063 524 (available Monday to Friday, 9:00 AM to 5:00 PM EET)

Yes, you can use multiple eSIMs simultaneously on the same phone. Most modern phones support up to 5 active eSIMs simultaneously .

If you have problems installing WeReload eSIM, try the following:

Make sure your phone is eSIM compatible.
Check if you have internet connection.
Restart your phone.
Contact WeReload support for help.

If you have problems connecting to the Internet with WeReload, try the following:

Make sure your eSIM is activated.
Check if you have enough credit in your WeReload account.
Restart your phone.
Turn airplane mode on and off again.
Manually select the WeReload network.
Contact WeReload support for help.

Yes, you can use WeReload as a mobile hotspot to connect your other devices to the internet.

No, WeReload is a mobile data service and cannot be used for voice calls or text messages.

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WeReload – Your Passport to Global Connectivity

WeReload is more than just an eSIM provider; it’s your passport to global connectivity. With our affordable data plans and easy-to-use app, you can stay connected wherever your adventures take you.

No more worrying about expensive roaming charges or complicated SIM card swaps. Simply activate your WeReload eSIM and enjoy seamless internet access in over 180 countries.

Experience the world without limits – WeReload is your passport to global connectivity.