Frequently asked questions

An eSIM is a great option for travelers who want to avoid expensive roaming charges. 

Instead of relying on roaming plans, you can  use an eSIM  to purchase data packages at much more affordable prices.

For example, if you are planning a trip to  Turkey, Egypt, Indonesia, Tunisia, Thailand, Moldova, Great Britain  or any other non-EU country, roaming charges can reach up to  €30 per MB , depending on your phone operator and destination

With WeReload, you can get data bundles for those countries starting at €4 per 1GB data bundle .

WeReload offers eSIMs with coverage in over 190 countries worldwide, including:

  • Europe: All EU countries plus Switzerland, Norway, Iceland, Liechtenstein
  • North America: United States, Canada, Mexico
  • South America: All countries
  • Asia: All East and Southeast Asian countries plus Japan, South Korea, Taiwan, Hong Kong, Macau
  • Africa: All Southern and Eastern African countries plus Morocco, Tunisia, Egypt
  • Oceania: Australia, New Zealand

Purchasing a WeReload data package is quick and easy:

  1. Install  the WeReload app.
  2. Select the country you are traveling to.
  3. Choose the data package that suits your needs.
  4. Fill in the payment details .
  5. You will receive a QR code or an eSIM installation file by email.

Installing and activating a WeReload eSIM is simple and quick

  1. Scan the QR code received by email or when completing the order
  2. Follow the on-screen instructions to install install the eSIM
  3. Activate the new eSIM gifted in the destination country
  4. From the eSIM settings, activate the DataRoaming option

You can contact WeReload support in several ways:

  • By email: support@we-reload.com
  • Via live chat: on the WeReload website 
  • By phone or WhatsApp: +40 742 063 524 (available Monday to Friday, 9:00 AM to 5:00 PM EET)

Yes, you can use multiple eSIMs simultaneously on the same phone. Most modern phones support up to 5 active eSIMs simultaneously .

If you have problems installing WeReload eSIM, try the following:

  • Make sure your phone is eSIM compatible.
  • Check if you have internet connection.
  • Restart your phone.
  • Contact WeReload support for help.

If you have problems connecting to the Internet with WeReload, try the following:

  • Make sure your eSIM is activated.
  • Check if you have enough credit in your WeReload account.
  • Restart your phone.
  • Turn airplane mode on and off again.
  • Manually select the WeReload network.
  • Contact WeReload support for help.

Yes, you can use WeReload as a mobile hotspot to connect your other devices to the internet.

No, WeReload is a mobile data service and cannot be used for voice calls or text messages.